Don't pay for AI support failures, says Gradient Labs CEO
Paying for successful problem resolution is a better business model, argues Dimitri Masin interview Dimitri Masin, CEO of Gradient Labs, argues that companies using AI agents for customer support should only pay when the bot does its job.…
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https://go.theregister.com/feed/www.theregister.com/2025/06/30/gradient_labs_ceo_ai_support_failure_interview/
